These Terms of Service (“Terms”) govern your use of the GharSeva mobile application and related services (collectively, the “Service”) operated by NCR Technologies, a sole proprietorship operated by Dushyant Kumar Singh, registered at Lily-605, THD Garden, Thada, Bhiwadi, Khairthal-Tijara, Rajasthan – 301018, registered as a Micro Enterprise (Services) under the Government of India MSME Udyam scheme (UDYAM-RJ-37-0010048) (“we”, “us”, “our”).

By creating an account, accessing, or using the Service, you (“User” or “Partner” depending on your role) agree to be bound by these Terms. If you do not agree, please do not use the Service.

About GharSeva

GharSeva is a two-sided marketplace platform that connects households (“Users”) in Delhi-NCR with verified, independent service professionals (“Service Partners”) for home services across 14 categories listed in the App: Plumber; Painter; Home Decor; Cook; Carpenter; Deep Cleaning; Pest Control; Electronics (AC, TV & appliance repair); Electrician; Car Wash; RO Repair / Service; Beauty & Care; Packers & Movers; and Babysitting / Elderly Care.

NCR Technologies acts as a technology intermediary. We do not directly provide the home services. Service Partners are independent professionals who use our platform to connect with Users and operate as independent contractors, not employees of NCR Technologies.

Eligibility

• You must be at least 18 years old to use the Service.
• You must provide accurate, current, and complete information during registration.
• Service Partners must complete KYC verification (see the KYC verification section) before accepting bookings.
• You must use the Service in compliance with all applicable Indian laws and these Terms.

Account registration & security

• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree not to share your password, OTP, or other authentication credentials with any third party.
• You must notify us immediately at support@ncrtechnologies.in of any unauthorised access, suspected breach, or lost device.
• We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, used fraudulently, or used in violation of these Terms.

KYC verification of partners

Service Partners are required to complete Aadhaar (UIDAI OTP) and PAN (NSDL/Protean) verification, plus an instant ₹1 penny-drop bank-account check, through Sandbox before they can accept bookings and receive payouts. The verification flow is described in our Privacy Policy. We store only a boolean verification status and the bank name-match result — never the Aadhaar or PAN number.

If a Service Partner fails to complete or chooses to revoke verification, their access to job dispatches will be suspended. We may, at our discretion, also limit certain platform features (e.g., higher-value bookings, society/RWA bookings) to verified partners only.

User responsibilities

• Provide accurate booking information including service type, address, and any special instructions.
• Be present (or arrange for a designated representative to be present) at the service location at the scheduled time.
• Treat Service Partners with dignity and respect. Discrimination, harassment, or abuse will result in account termination and may be reported to the police.
• Pay agreed amounts promptly via the in-app payment flow or directly to the Partner for cash bookings.
• Mark services as complete only after the Partner has actually finished work to your reasonable satisfaction.
• Use the in-app chat & calling for service-related communication. Do not solicit Partners off-platform.

Service Partner responsibilities

• Maintain accurate profile information including skills, service area, and availability.
• Complete and maintain KYC verification (Aadhaar, PAN, and bank account) through Sandbox.
• Respond to job dispatches within the stated time window. Repeatedly missed dispatches may result in profile downgrading or suspension.
• Arrive on time, in clean professional attire, with the tools necessary for the job.
• Quote fairly and transparently. Communicate any unforeseen costs to the User before performing the additional work.
• Treat Users and their homes with respect. Do not solicit cash for services that have been billed through the App.
• Active job cap: Service Partners may have up to 5 simultaneous active regular bookings (status: confirmed or awaiting payment) at any time. Society/RWA group bookings and subscription bookings are exempt from this cap, since POCs and subscription partners legitimately hold many such bookings at once. Emergency bookings do count toward the cap. This limit exists to protect quality and prevent over-commitment that hurts ratings.
• Do not attempt to circumvent the platform — including soliciting customers off-app, sharing personal contact details to move communication outside the App, or accepting cash for bookings that have been billed online through the App.

Pricing, payments & payouts

Service prices are displayed upfront in the App. The price you see at booking is the price you pay, except for:

• Genuine additional materials or parts disclosed by the Partner before installation.
• Time-extension surcharges if you request work beyond the originally scoped scope.
• Emergency/SOS surge multiplier disclosed at the time of booking.

Online payments are processed through Razorpay Software Private Limited via UPI, card, or net banking. Service Partners receive 93.1% of the booking amount; the remaining 6.9% is the platform fee retained by NCR Technologies.

For online bookings, GharSeva pays the Partner’s 93.1% share to their verified bank account within 12 hours after the User marks the booking complete. For cash bookings, the Partner collects the full amount at the door and remits the 6.9% platform fee from their dashboard.

Cancellations & refunds

Cancellation and refund policies are described in detail at /refunds. The high-level summary:

• Free cancellation up to 1 hour before the scheduled service time.
• Within 1 hour of scheduled time: a small cancellation fee applies — the lesser of ₹50 or 20% of the booking total if a partner has accepted the booking; the lesser of ₹30 or 10% of the booking total if no partner has accepted yet. The remainder is refunded.
• Cash bookings & pre-payment bookings can be cancelled at any time at no cost (no payment was held by GharSeva to refund).
• Subscription & society/RWA bookings are pro-rated by visits or flats remaining when cancelled.
• Quality complaints on completed bookings: reviewed within 48 hours; approved refunds are capped at 40% of the booking total (server-enforced).
• All approved refunds settle in 3–5 business days to the original payment method.

Complaints & dispute resolution

If you are not satisfied with a service, you may file a complaint from the completed booking in the Bookings tab. Our admin team reviews each complaint within 48 hours.

Both parties — User and Partner — receive a fair hearing. The Partner is notified of the complaint and given the opportunity to respond with their own evidence (photos, chat logs, work proof). Final decisions are made by a human reviewer based on the evidence presented; we do not use black-box algorithmic verdicts.

Approved post-completion quality refunds are capped at 40% of the booking total. This cap is a deliberate design choice to balance User protection against Partner livelihood: quality refunds reflect partial dissatisfaction, not service that was never delivered. For services that were never delivered, full refunds apply per the cancellation policy.

Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, including ordering services to harm or harass others.
• Post false, misleading, or defamatory reviews.
• Solicit Service Partners off-platform or arrange transactions outside the App to avoid platform fees.
• Reverse engineer, decompile, or attempt to extract the source code of the App.
• Use automated systems (bots, scrapers) to access the Service without our prior written consent.
• Upload viruses, malware, or any other harmful code.
• Impersonate others or misrepresent your identity, age, or affiliation.

Intellectual property

The Service, including the GharSeva mobile application, the GharSeva logo, the Seva AI assistant, all content created by NCR Technologies, and the underlying software, are the exclusive property of NCR Technologies and are protected by Indian and international copyright, trademark, and other intellectual property laws.

“GharSeva”, the GharSeva logo, “Seva AI”, and “NCR Technologies” are trademarks of NCR Technologies. You may not use these marks without prior written permission, except for nominative use (e.g., “I'm a partner on GharSeva”).

You retain ownership of content you upload (profile photos, reviews, chat messages). By uploading, you grant us a non-exclusive, worldwide, royalty-free licence to use that content for the purpose of operating, improving, and promoting the Service.

Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. NCR Technologies does not warrant that the Service will be uninterrupted, error-free, or free from security vulnerabilities. We make no warranties about the conduct, quality, or reliability of any Service Partner.

Each Service Partner is an independent contractor responsible for their own work, taxes, and liabilities. Disputes about the quality of work done by a Partner are between the User and that Partner — though our complaint and refund mechanisms exist to facilitate resolution.

Limitation of liability

To the maximum extent permitted by Indian law, NCR Technologies' total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid us in the 90 days before the claim arose, or ₹10,000, whichever is greater.

NCR Technologies is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses.

Nothing in these Terms limits liability that cannot be limited under Indian law (e.g., for fraud or wilful misconduct).

Indemnification

You agree to indemnify and hold harmless NCR Technologies, its proprietor, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of:

• Your breach of these Terms.
• Your violation of any law or third-party rights.
• Your interactions with other Users or Service Partners.
• Content you upload or transmit through the Service.

Termination

We may suspend or terminate your account at any time, with or without notice, for violation of these Terms, fraudulent activity, or behaviour that endangers other Users or Partners. Where reasonable, we will give you advance notice and a chance to respond before termination, except in cases of severe breach.

You may terminate your account at any time through the in-app account-deletion flow or by emailing support@ncrtechnologies.in. Account closure does not extinguish obligations that arose before closure (e.g., outstanding partner platform fees, unpaid taxes, ongoing complaints).

Governing law & jurisdiction

These Terms are governed by the laws of the Republic of India. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts at Khairthal-Tijara, Rajasthan (the judicial district within which Bhiwadi falls), where NCR Technologies is registered.

Severability & waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right.

Changes to these Terms

We may modify these Terms from time to time. Material changes will be communicated through the App or by email at least 7 days before they take effect. Continued use after changes constitutes acceptance of the updated Terms.

Contact & grievance officer

NCR Technologies
Operated by Dushyant Kumar Singh (Sole Proprietor)
Lily-605, THD Garden, Thada, Bhiwadi,
Khairthal-Tijara, Rajasthan – 301018
MSME Udyam Reg. UDYAM-RJ-37-0010048

Phone: +91 82905 66572
Grievance Officer: admin@ncrtechnologies.in
Customer support: support@ncrtechnologies.in
Website: ncrtechnologies.in

We aim to acknowledge grievances within 24 hours and resolve them within 15 days, in line with the IT Rules, 2021.